What role will the Civil Service Commission’s (CSC) Contact Center ng Bayan fulfill under Republic Act No. 11032 or the Ease of Doing Business and Efficient Government Service Delivery Act of 2018?
Established as the public feedback mechanism of the CSC, the CCB plays a vital role in the implementation of Republic Act No. 11032. This role is underscored in Rule IV (Citizen’s Charter), Section 2 (g) (i) of Joint Memorandum Circular (JMC) No. 2019001, series of 2019 or the Implementing Rules and Regulations of Republic Act No. 11032, which states that the CCB and the feedback facility of the CSC shall be included in the Citizen’s Charter of every government agency as part of their complaints mechanism.